Legal notice

PRIVACY POLICY

Phu Hai Beach Resort & Spa Phan Thiet respects your privacy and is committed to protecting your personal information when you visit our website, contact us, make reservations, or use services at the Resort.

This Privacy Policy is intended to help you understand the purposes and scope of our collection, use, retention, and protection of personal information provided to Phu Hai Beach Resort & Spa Phan Thiet.

1. PURPOSES OF COLLECTING PERSONAL INFORMATION

Your personal information may be collected and used for purposes related to the operations and services of Phu Hai Beach Resort & Spa Phan Thiet, including:

– Receiving and processing requests for room reservations, restaurant reservations, Spa services, dining, events, and other services at the Resort.
– Confirming and managing your reservations or service bookings.
– Providing assistance before, during, and after your stay or use of our services.
– Contacting you and providing necessary information regarding your inquiries or services of interest.
– Receiving and resolving feedback, requests, disputes, or complaints.
– Improving our services, website, and overall guest experience.
– Providing information about promotions, events, new products, or services where you have consented to receive such communications.
– Complying with applicable legal and regulatory obligations.

Phu Hai Beach Resort & Spa Phan Thiet only uses personal information within the scope of the purposes communicated to you.

2. SCOPE OF USE OF PERSONAL INFORMATION

Your personal information may be used for the following purposes:

– Processing and managing room reservations or service bookings.
– Confirming and supporting transactions related to the Resort’s services.
– Contacting and assisting you when necessary.
– Providing guest services before, during, and after your use of our services.
– Improving the quality of our services and your overall experience.
– Providing information about promotions, events, or services where you have consented to receive such communications.
– Addressing feedback, disputes, or complaints.
– Complying with applicable laws and regulations or lawful requests from competent government authorities.

Personal information will not be used beyond the purposes communicated to you unless you have provided your consent or otherwise permitted or required by applicable law.

3. RETENTION OF PERSONAL INFORMATION

Your personal information will be retained for as long as reasonably necessary to fulfill the purposes for which it was collected, provide services, support guest relations, and comply with applicable legal obligations.

When the information is no longer necessary or upon receipt of a valid request from you for deletion, we will consider deleting, destroying, or otherwise handling the data in accordance with applicable laws and regulations.

Certain information may be retained where necessary to comply with legal, accounting, or tax obligations, resolve disputes or complaints, or protect the legitimate rights and interests of the relevant parties.

4. INDIVIDUALS OR ORGANIZATIONS THAT MAY HAVE ACCESS TO PERSONAL INFORMATION

Where necessary, your personal information may be accessed by:

– Authorized departments and employees responsible for reservations, service delivery, and guest services.
– Service providers supporting reservation systems, information technology, data storage, payment processing, or other Resort operations.
– Service partners directly involved in fulfilling your requests or providing services you have booked.
– Partners, affiliated service providers, or outsourced service providers engaged to support guest services where necessary.
– Banks, financial institutions, or payment service providers where required to process transactions.
– Competent government authorities where disclosure is required by applicable law.

Individuals and organizations with access to personal information are required to use such information only to the extent necessary for the relevant purposes and to implement appropriate confidentiality and security measures.

We do not sell or rent your personal information to third parties for commercial purposes inconsistent with the purposes communicated to you.

5. ENTITY RESPONSIBLE FOR COLLECTING AND MANAGING PERSONAL INFORMATION

Company Name: MINH THANH TOURIST JOINT STOCK COMPANY
English Name: MINH THANH TOURIST JSC
Business Unit: Phu Hai Beach Resort & Spa Phan Thiet
Enterprise Registration No.: 3400278661
Date of Issuance: July 1, 2025
Issuing Authority: Business Registration Office – Department of Planning and Investment of Binh Thuan Province
Registered Business Address: Quarter 5, Phu Thuy Ward, Lam Dong Province, Vietnam

6. PERSONAL INFORMATION SECURITY

Phu Hai Beach Resort & Spa Phan Thiet implements appropriate administrative and technical measures designed to protect your personal information against loss, unauthorized access, misuse, unauthorized disclosure, alteration, or destruction.

Access to personal information is limited to individuals, departments, or organizations with a legitimate and necessary need to access such information for relevant business purposes.

In the event of an incident involving personal information, we will take appropriate measures based on the nature and extent of the incident and in accordance with applicable laws and regulations.

7. MARKETING COMMUNICATIONS AND PROMOTIONAL PROGRAMS

With your consent, Phu Hai Beach Resort & Spa Phan Thiet may use your contact information to provide communications regarding:

– Room and accommodation promotions.
– Dining and restaurant promotions.
– Spa and wellness services.
– Events and activities at the Resort.
– Special offers and guest promotions.
– Information about new products or services.

You may request to stop receiving marketing communications at any time by using the opt-out method provided in the relevant communication or by contacting us directly.

8. COOKIES AND SIMILAR TECHNOLOGIES

Our website may use cookies and similar technologies to support website functionality, remember user preferences, analyze website traffic, and improve your browsing experience.

You may manage or refuse certain types of cookies through your browser settings or through any cookie management tools provided on the website, where available.

Disabling certain essential cookies may affect the availability or functionality of some features of the website.

9. CHANGES AND UPDATES TO THIS PRIVACY POLICY

Phu Hai Beach Resort & Spa Phan Thiet may amend or update this Privacy Policy from time to time as necessary to reflect changes in the Resort’s operations, website, services, or applicable laws and regulations.

The latest version of this Privacy Policy will be published on the official website of Phu Hai Beach Resort & Spa Phan Thiet.